SHIPPING AND RETURN

Return & Exchange Policy – Beatitudes Wigs

At Beatitudes Wigs, your satisfaction is important to us. Please review our return policy carefully before making a purchase.

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Eligibility for Returns

• Returns are accepted within 3 days of delivery.

• The wig must be unused, unworn, unaltered, and in its original condition.

• All original packaging, tags, lace, and accessories must remain intact and uncut.

• Wigs that have been worn, washed, brushed, styled, altered, or exposed to heat, makeup, perfume, or odor are not eligible for return.

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Non-Returnable Items

For hygiene and quality control reasons, we do not accept returns or exchanges on:

• Wigs with cut lace, altered caps, or customized parts

• Wigs that show signs of wear, damage, or tampering

• Clearance, final sale, or promotional items

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Exchanges

• Exchanges are allowed only for defective or incorrect items sent by Beatitudes Wigs.

• Customers must notify us within 48 hours of delivery with clear photos or videos showing the issue.

• Once approved, we will arrange a replacement or store credit at our discretion.

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Defective or Incorrect Orders

If you receive a defective item or the wrong product:

• Contact us within 48 hours of receiving your order.

• Provide your order number and clear photos/videos of the issue.

• Approved claims will receive a replacement or refund.

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Refund Process

• Approved refunds are processed after inspection of the returned item.

• Refunds are issued to the original payment method.

• Shipping fees are non-refundable.

• Customers are responsible for return shipping costs unless the error was on our part.

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Important Notes

• We reserve the right to refuse returns that do not meet policy requirements.

• Beatitudes Wigs is not responsible for lost or damaged return shipments.

• We strongly recommend using a tracked shipping method for all returns.

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How to Start a Return

To initiate a return or report an issue, please contact our customer support team with:

• Your order number

• Reason for return

• Clear photos or videos (if applicable)

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By purchasing from Beatitudes Wigs, you agree to this return policy.

Thank you for choosing Beatitudes Wigs, where quality, hygiene, and customer care come first.