Bone Straight | Natural Colour

At Beatitudes, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your wig purchase, we offer a straightforward return and refund policy to make the process as seamless as possible.

Returns:

• Wigs or glammed dolls purchased from Beatitudes may be returned within 10 days of the original purchase date.
• To initiate a return, please contact our customer service team to obtain a Return Authorization Number (RAN).
• Wigs must be original, unused with all tags, closure and packaging intact.
• Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a product defect.

Refunds:

• Once your return is received and inspected, we will process your refund within 7-10 business days.
• Refunds will be issued to the original form of payment used for the purchase.
• Shipping and handling charges are non-refundable unless the return is due to a mistake on our part or a product defect.

Exchanges:

• If you wish to exchange your wig for a different style, color, or length, please contact our customer service team to arrange the exchange.
• Exchanges will be processed once the original item is received and inspected.

Please note:

• Customized or altered wigs are not eligible for return or exchange unless they are defective or damaged upon receipt.
• Beatitudes reserves the right to refuse returns not meeting our return policy requirements.

At Beatitudes, we understand the importance of timely delivery and strive to ensure that your wig purchase reaches you safely and efficiently. Here's what you need to know about our shipping process:

Processing Time:

• Orders in stock are typically processed and prepared for shipment within 1-3 business days from purchase. While for pre-ordered products, the shipping time might vary.
• Please note that processing times may vary during peak seasons or promotional periods.

Shipping Methods:

• We offer standard shipping options for domestic and international orders.
• Domestic orders within Canada are shipped via Canada Post, with estimated delivery times of 5 - 7 business days.

Shipping Costs:

• Shipping costs are calculated based on the weight of your order, destination, and selected shipping method.
• Shipping charges will be displayed during the checkout process for your review before completing your purchase.

Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
• You can use the provided tracking number to monitor your package's status and estimated delivery date.

Delivery:

• Please ensure that someone is available to receive and sign for the delivery of your order.
• In the event of any delivery issues or concerns, please contact our customer service team for assistance.

For any further inquiries or assistance regarding shipping, please contact our customer service team. We're here to help ensure a smooth and hassle-free shipping experience.